Unfortunately we have a mold for our stars and Frank isn't always fitting that mold.
So much of human communications is people's perceptions of you. If I think you are a whiner, whatever you say will be processed through that filter. If you are shrugging your shoulders, turning away, etc. that will determine what I think. If I have to ask a question three times instead of once before it's answered that will influence the way I process your answer.
From what I have seen and heard Frank is the kind of person who's friends will comment "I'm certain that is not what he meant or you have to know him to understand what he was really saying." That is dangerous for someone in the public eye. Reports aren't claravoyant (spelling?) and I think they don't "get" Frank.