Most Airlines just don't seem to care

[Kyyle23]

Both sides were in the wrong there. The employee was an ass and wrong about FAA child seat regulations, but the passengers were off too, you can't just let a different person fly on someone else's ticket.

 

I get what you are saying, but this doesnt even seem to be something that was discussed.

 

 

And that attendant threatening to have their kids taken away from them, totally messed up if he/she really did that

[greg775]

It happened again. This time on DELTA, which is the worst airline I've ever flew on. Never on time. NEVER

http://abc7.com/travel/socal-family-thrown...eating/1951238/

Bottom line is they don't care. The passenger said it all when he said, "I tend to stand up what I think is right." He also said he was right when he said he paid for the seat. Delta really did not care he was a paying customer.

Cmon folks, they had to do something else to satisfy this family. Again, the solution? What happened to airlines saying they'd offer up to 10,000 bucks to customers to get them off the flight to prevent this from happening.

We all know this but the airlines treat customers like sheep. Very disappointing. Air travel is very frustrating.

 

I'd like somebody to defend Delta on this one. The passenger was trying to get his way, yes. He was irritated yes, but he was getting some stupid s*** thrown in his face like, "we're trying to be courteous." "This plane will sit here four hours if that's what you want."

 

He paid for the f***ing seats. Hope Delta gets reamed for this one. Even if it was not allowed to have a 2 year old in a seat he did ultimately agree to have the 2 year old sit in wife's lap. Too late, pal, is not a good defense. The airlines had their eyes on the family's seats and booted paying customers off a flight saying they were now on their own.

 

According to the Web article Delta's website says: "We want you and your children to have the safest, most comfortable flight possible. For kids under the age of two, we recommend you purchase a seat on the aircraft and use an approved child safety seat."

 

Hope Delta gets some bad pub over this. Again, what happened to offering more cash to people as an inducement to get off flights. And the Delta person said the family was on their own, now?? What's up with that? No rebooking them? No nothing.

 

Glad these incidents are being taped on cell phones. At least it's making the airlines look like the uncaring entities they can be.

 

 

Edited May 4, 2017 by greg775

[greg775]

Both sides were in the wrong there. The employee was an ass and wrong about FAA child seat regulations, but the passengers were off too, you can't just let a different person fly on someone else's ticket.

But as the dad said Delta knew the different person was flying on someone else's ticket. And the different person was 2 years old. How petty. Hope Delta gets reamed over this one. I think AA, Delta and United are poor companies if you are a passenger and should totally revamp. SWA has the right idea; not perfect but way better. So much better a person is stupid to fly out of O'Hare if SWA is an option out of Midway even if it's a hassle taking an Uber to Midway or parking at Midway or whatever excuse a person can come up with about not wanting to go to Midway. Trust me, if you fly a lot you are going to be much happier on SWA out of Midway than any of the big three airlines that use O'Hare.

[RockRaines]

I get what you are saying, but this doesnt even seem to be something that was discussed.

 

 

And that attendant threatening to have their kids taken away from them, totally messed up if he/she really did that

I believe its also under 2 years old and they are in your lap, whereas older than that they can sit in a car seat or an FAA approved restraint device (we use a belt system that goes over the seat). Of course lap children dont actually get tickets, while 2 and up get actual tickets.

 

united actually gave us s*** for our system and tried to get us off of the plane until finally the supervisor read the FAA approval document that comes with the device. We were also sitting in first class and they still did it.

 

I've liked Delta for their regional service, but obviously people are the weakness here and these employees were being dicks.

[greg775]

Whatever happened to this policy of Delta? Paying up to 10,000 when passengers are kicked off planes? Not in the above incident in which the Delta employee said, "You are on your own now."

 

http://money.cnn.com/2017/04/14/news/compa...ight/index.html

[Soxbadger]

I believe its also under 2 years old and they are in your lap, whereas older than that they can sit in a car seat or an FAA approved restraint device (we use a belt system that goes over the seat). Of course lap children dont actually get tickets, while 2 and up get actual tickets.

 

united actually gave us s*** for our system and tried to get us off of the plane until finally the supervisor read the FAA approval document that comes with the device. We were also sitting in first class and they still did it.

 

I've liked Delta for their regional service, but obviously people are the weakness here and these employees were being dicks.

 

Strange, I flew with a 2 year old and wasnt required to have anything (they had their own seat). I could be wrong, but before I flew I thought I researched the rule and it was not required, just optional. She has flew a bunch of times last year and never was required to have anything.

[greg775]

One more incident I missed. Heaven forbid you have a bathroom emergency. You either urinate in your seat or in your pants or you get kicked off the flight after a huge incident.

"The case of the guy who had a bathroom emergency" which is a no no on Delta.

 

http://delta2035.blogspot.com/2017/04/open...removal-of.html

[CrimsonWeltall]

The flight attendant was in the right*, but handled it about as poorly as humanly possible. Telling the parents (who were being stubborn but not at all rude) that they're going to go to jail and lose their kids? I hope she's fired.

 

*The infant was supposed to be in a parent's lap, while their other son had the third seat. The other son wasn't there, so Delta naturally treated it like a no-show and gave the seat to a new passenger. The reality is you're not simply buying a seat - you're buying a seat for a specific person. If he wanted the third seat to get switched from the missing son to his baby in a car seat, he should have arranged that.

[LittleHurt05]

I get what you are saying, but this doesnt even seem to be something that was discussed.

 

 

And that attendant threatening to have their kids taken away from them, totally messed up if he/she really did that

 

That is definitely messed up and it looks like the attendant was on a power trip. But from what I read, it does seem like the family was trying to pull some shenanigans and immediately played the victim card when they got busted on them.

[LittleHurt05]

I believe its also under 2 years old and they are in your lap, whereas older than that they can sit in a car seat or an FAA approved restraint device (we use a belt system that goes over the seat). Of course lap children dont actually get tickets, while 2 and up get actual tickets.

 

united actually gave us s*** for our system and tried to get us off of the plane until finally the supervisor read the FAA approval document that comes with the device. We were also sitting in first class and they still did it.

 

I've liked Delta for their regional service, but obviously people are the weakness here and these employees were being dicks.

 

If they are under two, they can sit in your lap if you don't want to buy them a ticket. When we flew with 18 month old last month, I paid for his own seat (with miles), and brought on a car seat. That kid is too large and fidgety to sit in on our laps for 3+ hours.

 

When they are over two, they can sit in a car seat, but they don't have to. Once my daughter had her own ticket at 2 years old, we never brought the car seat anymore.

[RockRaines]

If they are under two, they can sit in your lap if you don't want to buy them a ticket. When we flew with 18 month old last month, I paid for his own seat (with miles), and brought on a car seat. That kid is too large and fidgety to sit in on our laps for 3+ hours.

 

When they are over two, they can sit in a car seat, but they don't have to. Once my daughter had her own ticket at 2 years old, we never brought the car seat anymore.

Clearly the laws are selectively enforced or just not understood. We bring the harness now because if we didnt have it before, United was going to kick us off. It also keep my boy in his seat....

 

We flew with my 1 year old to SD on our laps, boy did that suck.

[greg775]

That is definitely messed up and it looks like the attendant was on a power trip. But from what I read, it does seem like the family was trying to pull some shenanigans and immediately played the victim card when they got busted on them.

I disagree on the shenanigans. There's no evidence they were trying to get away with anything except the baby swapped seats with the brother who flew home on another flight for some reason. They said Delta knew what was up. They had a ticket for the 2 year old that had to be showed when the 2 year old got on the plane. If not, they'd have given that ticket away.

[LittleHurt05]

Clearly the laws are selectively enforced or just not understood. We bring the harness now because if we didnt have it before, United was going to kick us off. It also keep my boy in his seat....

 

We flew with my 1 year old to SD on our laps, boy did that suck.

 

The last times I flew, he still sits backward facing in the car, so I thought I should do the same thing on the plane, and the flight attendants didn't know what to do. On one flight,after plenty of conversation and handbook reading, they had me switch it to forward facing then back to backward facing all before take-off. Then on the way home, they didn't notice until after take-off, so mid flight I had to unhook it and turn it forward facing.

[caulfield12]

The airlines need to follow some logic here, especially when you have a family with kids at that age.

 

And the threat part, that was completely over the top and an outright fabrication.

[BigSqwert]

The golden age of air travel

[RockRaines]

I mean, you chose Spirit. You knew it sucked.

[bmags]

The last times I flew, he still sits backward facing in the car, so I thought I should do the same thing on the plane, and the flight attendants didn't know what to do. On one flight,after plenty of conversation and handbook reading, they had me switch it to forward facing then back to backward facing all before take-off. Then on the way home, they didn't notice until after take-off, so mid flight I had to unhook it and turn it forward facing.

 

I love like they act like there is some important rules to follow when they allow a parent to just hold an infant as an acceptable security situation.

[LittleHurt05]

I mean, you chose Spirit. You knew it sucked.

 

I'm with you. It sucks the flights were canceled, but you chose to fly on the ultra cheapest airline, then you physically threatened airline employees. Florida.

[RockRaines]

I'm with you. It sucks the flights were canceled, but you chose to fly on the ultra cheapest airline, then you physically threatened airline employees. Florida.

I like this line of thinking: "I cant get onto a flight, so I will fight the people who work for them until they find me a plane, pilots, clearance and get me back to ohare."

[southsider2k5]

I like this line of thinking: "I cant get onto a flight, so I will fight the people who work for them until they find me a plane, pilots, clearance and get me back to ohare."

 

The United Effect.

[RockRaines]

The United Effect.

Ever see the reality show that SWA had? People are f***ing assholes across the board. They think they are the ONLY people who need to get somewhere. As someone who travels a ton, sometimes noise cancelling headphones are for more than ON the plane.

[Brian]

All Flights Matter

[southsider2k5]

Ever see the reality show that SWA had? People are f***ing assholes across the board. They think they are the ONLY people who need to get somewhere. As someone who travels a ton, sometimes noise cancelling headphones are for more than ON the plane.

 

I read a local restaurant review page, and as someone who dines out way too often I am amazed at how often people have bad experiences out eating. Then reading them in detail you can pretty much tell that most of them are dicks who are looking for a fight.

[RockRaines]

I read a local restaurant review page, and as someone who dines out way too often I am amazed at how often people have bad experiences out eating. Then reading them in detail you can pretty much tell that most of them are dicks who are looking for a fight.

Thats a great comparison. Some people are miserable, regardless of the situation. My wife is always amazed by this zone I get into when I travel, I know exactly where I am going and its straight tunnel vision. You learn to tune out literally everything.

[Kyyle23]

Thats a great comparison. Some people are miserable, regardless of the situation. My wife is always amazed by this zone I get into when I travel, I know exactly where I am going and its straight tunnel vision. You learn to tune out literally everything.

 

I wouldnt say miserable as much as they are conditioned and trained in how to get discount/cheaper/free stuff. which is to fully abuse "The Customer is always right" principle

 

As a delivery driver in college and also being on the local radio station, sometimes I delivered to coworkers at the station who also were part of making the radio ads from the pizza place I worked with. The guy stiffed me without a second thought, after he was getting half off his food already. And then acted like it never happened