juddling Posted October 26, 2007 Share Posted October 26, 2007 Bad AT&T Bad!!!!!!!!!!!!!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Texsox Posted October 27, 2007 Share Posted October 27, 2007 I understand billing the people, but wait for their insurance, and if they were not insured, suck it up AT&T. Quote Link to comment Share on other sites More sharing options...
Rex Hudler Posted October 27, 2007 Share Posted October 27, 2007 I'm sorry, but this is stupid. This scenario is no different than most any of us have ever had with a cable or phone company. Yet we always seem to get it resolved. This is nothing more than one CSR who doesn't have a clue. I would venture to say that most of us have dealt with at least 5 of them in our lifetime that are the same. The lady will get this resolved and AT&T will apologize to her. To put it on TV like that is ridiculous. The last thing anyone needs to be thinking about at this time, including the people at the home is what bill AT&T is going to send them. In fact, why worry at all. Where in the hell are the going to send it to??? I'd call this poor journalism personally. With a tragedy like this, there should be a whole lot more important things to talk about on TV. To me this is a complete non-issue!! Quote Link to comment Share on other sites More sharing options...
Texsox Posted October 27, 2007 Share Posted October 27, 2007 Actually I thought this was excellent journalism. Someone was having a problem with a major corporation. The networks could put their muscle behind the person getting screwed over. It's the classic David vs. Goliath. How many other people were spared this crap? Quote Link to comment Share on other sites More sharing options...
Kyyle23 Posted October 27, 2007 Share Posted October 27, 2007 I work at a JPMorgan Chase call center, this kind of customer service is not tolerated much anymore. We were immediately notified of what to do for people in the fire disaster area and will do as much as possible to help our customers who are out of their homes right now. Asking "Did you grab the reciever/satellite dish" after this ladies house just burned to the ground is insensitive, uninformed, and just plain stupid. And then telling her she was responsible for paying for it after she recieves her next bill, AND having a supervisor backing her up on it is pretty amazing. Quote Link to comment Share on other sites More sharing options...
Texsox Posted October 27, 2007 Share Posted October 27, 2007 QUOTE(kyyle23 @ Oct 27, 2007 -> 03:29 PM) And then telling her she was responsible for paying for it after she recieves her next bill, AND having a supervisor backing her up on it is pretty amazing. Amazing to the point of not being believable. I'm guessing there is more to the story. Those calls are taped and they can go back and listen. Quote Link to comment Share on other sites More sharing options...
Rex Hudler Posted October 28, 2007 Share Posted October 28, 2007 (edited) Especially since there are no satellite dishes with a cable company! I still stand my ground that this is not a topic for the news. This is a simple customer service issue and might have already been resolved at AT&T for all we know. No reason to take a shot at a whole corporation for what some dumbass CSR supposedly said. Note they were taking the word of a distressed homeowner in a crisis. Their interpretation of the conversation may have been different than what happened or was intended. How many people do you know that completely freak out in stressful situations and end up overexaggerating everything? Not saying this is the case or the CSR didn't make a mistake. But to try and publicly fry a company without all the facts is poor journalism. Did they try and ask AT&T what their side was? Were there other reports of the same kind of treatment? No one knows. Today's media and the internet trains people today to overreact and to act without all the facts. It seems to have been built into our culture, but that doesn't make it right. Edited October 28, 2007 by Rex Hudler Quote Link to comment Share on other sites More sharing options...
Kyyle23 Posted October 28, 2007 Share Posted October 28, 2007 QUOTE(Rex Hudler @ Oct 27, 2007 -> 10:29 PM) Especially since there are no satellite dishes with a cable company! I still stand my ground that this is not a topic for the news. This is a simple customer service issue and might have already been resolved at AT&T for all we know. No reason to take a shot at a whole corporation for what some dumbass CSR supposedly said. Note they were taking the word of a distressed homeowner in a crisis. Their interpretation of the conversation may have been different than what happened or was intended. How many people do you know that completely freak out in stressful situations and end up overexaggerating everything? Not saying this is the case or the CSR didn't make a mistake. But to try and publicly fry a company without all the facts is poor journalism. Did they try and ask AT&T what their side was? Were there other reports of the same kind of treatment? No one knows. Today's media and the internet trains people today to overreact and to act without all the facts. It seems to have been built into our culture, but that doesn't make it right. Actually, thats wrong http://www.att.com/gen/landing-pages?pid=3308 Click on the Digital TV tab, and right underneath it is this description "Get the Ultimate Digital Satellite entertainment- movies, music, sports and more with your choice of wireless home networking." Quote Link to comment Share on other sites More sharing options...
Steff Posted October 28, 2007 Share Posted October 28, 2007 QUOTE(Rex Hudler @ Oct 27, 2007 -> 09:29 PM) Especially since there are no satellite dishes with a cable company! Incorrect. But by "reciever" aren't they referring to the item that is inside the house? Quote Link to comment Share on other sites More sharing options...
Kyyle23 Posted October 28, 2007 Share Posted October 28, 2007 (edited) QUOTE(Steff @ Oct 28, 2007 -> 08:32 AM) Incorrect. But by "reciever" aren't they referring to the item that is inside the house? yep, the reciever is the box on the tv. If that lady is telling the truth, the analyst asked her if she thought to go in her house and save her reciever, and go out back and dismantle her satellite and save that too. I mean, when your house is going to burn to the ground with nothing to stop it, isnt that what you would grab? edit: I just listened to the clip again, she kind of mumbles so i cant tell if she said she needed to grab the reciever AND the satellite or the reciever FOR the satellite. either way, it doesnt surprise me. there are always idiots at call centers. i talk to people I work with every day who are idiots Edited October 28, 2007 by kyyle23 Quote Link to comment Share on other sites More sharing options...
Steff Posted October 28, 2007 Share Posted October 28, 2007 QUOTE(kyyle23 @ Oct 28, 2007 -> 07:37 AM) yep, the reciever is the box on the tv. If that lady is telling the truth, the analyst asked her if she thought to go in her house and save her reciever, and go out back and dismantle her satellite and save that too. I mean, when your house is going to burn to the ground with nothing to stop it, isnt that what you would grab? Of course... Quote Link to comment Share on other sites More sharing options...
Texsox Posted October 28, 2007 Share Posted October 28, 2007 QUOTE(Rex Hudler @ Oct 27, 2007 -> 10:29 PM) Especially since there are no satellite dishes with a cable company! I have a cable box, and a "modem" for my cable internet/phone/tv. There are deposits on them. At what point do these customer service problems become news? When a lawsuit is filed? When someone is hurt physically? The only problem I see is we have not heard from AT&T. Quote Link to comment Share on other sites More sharing options...
Rex Hudler Posted October 28, 2007 Share Posted October 28, 2007 (edited) QUOTE(Texsox @ Oct 28, 2007 -> 08:40 AM) I have a cable box, and a "modem" for my cable internet/phone/tv. There are deposits on them. At what point do these customer service problems become news? When a lawsuit is filed? When someone is hurt physically? The only problem I see is we have not heard from AT&T. They become news when it is actually news. Again, we have comments from someone extremely distressed and no attempt to contact the company to get their side of the story. Bad Journalism 101 I'm not trying to say the CSR wasn't a complete idiot and it did not go exactly as was reported. While I doubt it did, it may have and that isn't even the point. This is something that shouldn't even been worried about until later. No bill has actually been generated at that point. And there is no actual place to send it to. This is a situation that will get cleared up easily at an appropriate time. One can contest a bill if it even gets to that point, which I doubt it will. If it doesn't get cleared up easily and they have to fight AT&T about it THEN it becomes newsworthy. It will become newsworthy because many people will be fighting the same battle. Do you really think that will happen? I seriously doubt it. This is all just so stupid. They should have been worried about a hell of a lot more than a cable/satellite receiver and the journalist should have been focused on many other things when staring at a completely burned down house. Edited October 28, 2007 by Rex Hudler Quote Link to comment Share on other sites More sharing options...
bmags Posted October 28, 2007 Share Posted October 28, 2007 rex, I can't really disagree with you more. There have been hundreds of thousands of stories of homes burning down and all these interviews will be sad, and it sucks they lost their homes, same for rebuilding. But this was an interesting story about an absurd conversation this lady had with AT&T, a story she will probably tell her friends and the neighborhood will be talking about. If it is news to that neighborhood, it is just as much news to the town, because that neighborhood is on the minds of the town b/c of what they are going through. They don't need to get get a response right away as long as they let the phone company get a response. You don't know if that television station did that. News is becoming more and more quickly developing, with blogs and such, news isn't one complete story the next day but 10 small stories updated throughout, this shows that change. Quote Link to comment Share on other sites More sharing options...
Texsox Posted October 29, 2007 Share Posted October 29, 2007 QUOTE(Rex Hudler @ Oct 28, 2007 -> 04:14 PM) They become news when it is actually news. Again, we have comments from someone extremely distressed and no attempt to contact the company to get their side of the story. Bad Journalism 101 I must have missed the part about them not trying to contact AT&T. Quote Link to comment Share on other sites More sharing options...
Rex Hudler Posted October 30, 2007 Share Posted October 30, 2007 QUOTE(Texsox @ Oct 28, 2007 -> 07:01 PM) I must have missed the part about them not trying to contact AT&T. I must have missed the part where they tried! I guess I am the only one that sees things the right way. lol I can live with that. I just know that half the time, the customer's story is not accurate, so it seems to me to be poor journalism to take the story in that direction without trying to get the whole story. Either way, with or without the "TV announcement" this would have been a non-issue. That lady won't be writing a $300 check anytime soon. Quote Link to comment Share on other sites More sharing options...
Rex Hudler Posted October 30, 2007 Share Posted October 30, 2007 News is becoming more and more quickly developing, with blogs and such, news isn't one complete story the next day but 10 small stories updated throughout, this shows that change. Forgive me for thinking the current status of "news" today blows. We don't really have news, we have rumors that spread at lightspeed. The 24-hour news cycle forces reporters to come up with stories and to jump on new information without much regard of its truth. Most people read a headline on the internet, hear something about it on tv and their friend talks about it and all of a sudden they are an expert on the situation, when in actuality they don't know s*** about it. You are right that is how things have changed, but I don't have to like it. Count me as one of those "let's get all the information from both sides before we overreact" kind of guys. I hate needless drama and the internet and the world as we know it today does nothing but create it. I guess I am just an old bastard at 39. Quote Link to comment Share on other sites More sharing options...
StrangeSox Posted October 30, 2007 Share Posted October 30, 2007 (edited) QUOTE(Rex Hudler @ Oct 29, 2007 -> 11:01 PM) Forgive me for thinking the current status of "news" today blows. We don't really have news, we have rumors that spread at lightspeed. The 24-hour news cycle forces reporters to come up with stories and to jump on new information without much regard of its truth. Most people read a headline on the internet, hear something about it on tv and their friend talks about it and all of a sudden they are an expert on the situation, when in actuality they don't know s*** about it. Fact checking? Vetting information? In-depth reporting? Who need it!? It's all about 10-second sound bytes and "sources say" speculation and rumors! The way reporting should be! I agree with Rex that this is a non-story at this point. Edited October 30, 2007 by StrangeSox Quote Link to comment Share on other sites More sharing options...
Rex Hudler Posted October 31, 2007 Share Posted October 31, 2007 Now if you want to talk about good, quality customer service, here is an excellent example, albeit via email..... DEAR MADAM: THANK YOU FOR YOUR RECENT ORDER FROM OUR ADULT SEXUAL AID CATALOG. YOU'VE REQUESTED THE LARGE RED VIBRATOR AS FEATURED ON OUR WALL DISPLAY. PLEASE SELECT ANOTHER ITEM. THAT'S OUR FIRE EXTINGUISHER WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO YOUR CONTINUED PATRONIZATION. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.